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For inquiries and incidents, use the channels below. B2B SLAs follow your contract.
If the whole service stops or you suspect a data breach, include [Outage] or [Security] in the subject line for priority handling. Organization admins can open Operations for backup and audit log links.
Standard SaaS puts availability targets and response times in terms or a separate B2B agreement. Self-hosted / on-prem depends on your infrastructure scope.